Our Cancellation Policy

Cancellation and refund terms may vary depending on the booking method, rate plan, promotional offer and terms applicable at the time of booking.

Guests are advised to check the cancellation conditions provided at the time of booking before confirming their stay.

Direct Bookings

If you make a reservation directly with Happiness Resort, the cancellation and refund conditions communicated to you at the time of booking will apply.

To cancel or modify a reservation, please contact the resort using the contact details provided in your booking confirmation.

Bookings Through Other Platforms

If your reservation was made through a third-party booking platform, such as an online travel agency, the cancellation and refund policy of that platform and the specific rate booked will apply.

In such cases, cancellation requests may need to be made directly through the platform where the reservation was created.

Cancellation Charges

Depending on the booking terms, cancelling a reservation within a restricted or non-refundable period may result in cancellation charges or the booking amount being non-refundable.

Any applicable cancellation charge will be determined by the terms associated with your reservation.

Refunds

Where a refund is applicable, the refundable amount will be processed according to the cancellation terms of the reservation.

Refunds for eligible direct bookings will generally be returned through the original payment method used for the reservation.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

Non-Refundable Bookings

Certain promotional rates, special offers or booking plans may be non-refundable or may carry different cancellation conditions.

Where a booking is identified as non-refundable, the applicable amount may not be eligible for a refund in the event of cancellation.

No-Show

If a guest does not arrive for a confirmed reservation without cancelling it in accordance with the applicable booking terms, the reservation may be treated as a no-show.

Any charges or refund eligibility in such circumstances will depend on the terms applicable to the reservation.

Early Departure

If a guest chooses to leave before the scheduled departure date, any refund for unused nights will depend on the cancellation and rate conditions applicable to the booking.

If We Need to Cancel Your Stay

In the unlikely event that Happiness Resort is unable to honour a confirmed reservation due to circumstances within the resort's control, we will make reasonable efforts to communicate with the guest and discuss the available options.

Where a refund is applicable, it will be handled in accordance with the circumstances of the cancellation and the terms of the reservation.

Special Circumstances

Requests arising from unexpected circumstances may be considered on a case-by-case basis. Any exception to the standard cancellation conditions remains at the discretion of Happiness Resort and may require supporting information.

How to Cancel

To request a cancellation or discuss a change to your stay, please contact Happiness Resort as soon as possible.

Please keep your booking confirmation or reservation reference available so that our team can locate your reservation quickly.